Books Business & Money

The Customer Service Zoo

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Pages: Unknown

Book format: An electronic version of a printed book that can be read on a computer or handheld device designed specifically for this purpose.

Publisher: Date:1/30/2007 - East West Books, (Madras) Pvt Ltd

By: Catherine DeVrye

Feeling uninspired in preparing his new service strategy, a manager finds himself taking his daughter to the zoo. There the animal antics set him off on a brainstorming journey which sees his ideas come together as convincingly as they do unexpectedly. The lessons he learns as the story unfolds are captured in an entertaining A-Z of simple animal analogies and illustrations.  -opisanie


Read online or download a free book: The Customer Service Zoo.pdf

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