The Customer Service Zoo
Book format: An electronic version of a printed book that can be read on a computer or handheld device designed specifically for this purpose.
Publisher: Date:1/30/2007 - East West Books, (Madras) Pvt Ltd
By: Catherine DeVrye
Feeling uninspired in preparing his new service strategy, a manager finds himself taking his daughter to the zoo. There the animal antics set him off on a brainstorming journey which sees his ideas come together as convincingly as they do unexpectedly. The lessons he learns as the story unfolds are captured in an entertaining A-Z of simple animal analogies and illustrations. -opisanie