Chronicles of a Quality Detective
Book format: An electronic version of a printed book that can be read on a computer or handheld device designed specifically for this purpose.
Publisher: Date:3/30/2005 - Indus Source Books
By: Shrinivas Gondhalekar, Payal Sheth
Quality defects tend to be tenacious. Often they linger at a certain level, even after the most sophisticated quality management techniques have been destroyed. This is usually because the root cause have been deployed.